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SpanVA stopped sending log to CloudSOC
Article ID: 184290
Updated On:
Products
CASB Audit
CASB Gateway Advanced
Data Loss Prevention Cloud Package
Issue/Introduction
We enabled tokenization on our SpanVA appliance, since then there have been no logs uploaded to the CloudSOC. Logs show that the SpanVA appliance is still processing files.
Cause
The test mode for tokenizing data had been left checked.
Resolution
Uncheck the test mode in the SpanVA for tokenization. This will allow for the logs to start being sent again.
Feedback
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