SpanVA stopped sending log to CloudSOC after tokenization
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SpanVA stopped sending log to CloudSOC after tokenization

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Article ID: 184290

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Updated On:

Products

CASB Audit CASB Gateway Advanced CASB Security Premium CASB Security Standard

Issue/Introduction

After enabling tokenization on a SpanVA appliance (Settings > CloudSOC SpanVA > SpanVA Setup) there have been no logs uploaded to CloudSOC. Logs show that the SpanVA appliance is still processing files.  

Cause

  1. Tokenization utilizes an extensive amount of system resources. Please ensure you increase your SpanVA system to 4 cores with at least 16GB RAM to avoid processing bottlenecks. 
  2. The "test mode" for tokenizing data had been left checked.

Resolution

Uncheck "test mode" in the SpanVA for tokenization. This will allow for the logs to upload to CloudSOC.