What is the service level agreement (SLA) on securlet response times?

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• Data Loss Prevention Cloud Package

Issue/Introduction

When using Elastica securlets, customer notices that the API events are not returning immediately.

Resolution

The average latency to process an event and associated data within the Elastica monitored SaaS application will take no more than six (6) hours after the occurrence of that event. Average latency is determined by the monthly average among samples taken by Symantec in a given month. Initial processing of events and associated data triggered by the activation or reactivation of a Securlet is excluded from average latency calculations.