Error when trying to access Data Loss Prevention (DLP) Enforce Database Tablespace Summary page.

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Article ID: 184283

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

When trying to access System > Database > Tablespaces Summary in the DLP Enforce console a red banner error appears with the following error:
 

“An unexpected error has occurred. This could be due to one of the following: 1) Your session timed out and you selected a link that was no longer valid, 2) You used the browser back or forward button placing the system into an inconsistent state, or 3) The system experienced a temporary problem.” 

Cause

Permissions issue with the Protect user

Resolution

This is an issue involving access permissions of the account being used to query the Enforce database.  The database's DBA needs to be involved and grant appropriate access to that account.