Network Discover SharePoint file Quarantine is failing
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Article ID: 184274
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Updated On:
Products
Data Loss Prevention Network Discover
Issue/Introduction
Set up a Data Loss Prevention (DLP) Policy response rule to quantine sensitive files found with SharePoint Discover Scans
File: Enforce/logs/tomcat/localhost.log
Thread: 117 Level: SEVERE Source: com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler Message: Got 401 response code, invalid credentials. Cause: com.symantec.dlp.sharepoint.connector.exception.InvalidCredentialException: Got 401 response code, invalid credentials. javax.xml.ws.WebServiceException: Could not send Message. org.apache.cxf.transport.http.HTTPException: HTTP response '401: Unauthorized' when communicating with servername/_vti_bin/SymantecDLP/DLPSPConnectorServices.asmx com.symantec.dlp.sharepoint.connector.exception.InvalidCredentialException: Got 401 response code, invalid credentials. at com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler.throwException(SharePointExceptionHandler.java:56) at com.symantec.dlp.sharepoint.connector.exception.SharePointExceptionHandler.throwException(SharePointExceptionHandler.java:83) at com.symantec.dlp.sharepoint.connector.soap.SharePointSOAPWSInvoker.getSiteCollectionURLs(SharePointSOAPWSInvoker.java:359)
Cause
Reviewed Sharepoint quarantine configuration on the Enforce. Looked at jcifs.properties, the jcifs.smb.lmCompatibility setting was set to 1 and should be set to 3
Environment
DLP 14.6 MP1
SharePoint 2013
Resolution
Set the jcifs.smb.lmCompatibility setting to 3 Quarantine should now work as expected