EDPA.exe is spiking the CPU on the Data Loss Prevention Agents

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention

Issue/Introduction

The EDPA.exe is spiking the CPU and does not release the memory.
 

Cause

The policy had too many exceptions entered.

Resolution

A temporary workaround is to disable the policy that is causing the CPU spike.

• If the exception contains layers of individuals and/or domains, an additional solution would be to set up a group in AD and add/remove users as needed.
• Then configure the user exception in the policy by adding the group. 

Refer to the Symantec Data Loss Prevention Help Center for assistance configuring user group exceptions.

Additional Information

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/15-8/about-data-loss-prevention-policies-v27576413-d327e9/adding-an-exception-to-a-policy-v23024324-d327e4006.html