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EDPA.exe is spiking the CPU on the Data Loss Prevention Agents

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Article ID: 184273

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

The EDPA.exe is spiking the CPU and does not release the memory.
 

Cause

The policy had too many exceptions entered.

Resolution

A temporary workaround is to disable the policy that is causing the CPU spike.

An additional solution would be to set up a group in AD and add/remove users as needed. Then configure the user exception in the policy by adding the group. 

Refer to the Symantec Data Loss Prevention Help Center for assistance configuring user group exceptions.