EDPA.exe is spiking the CPU on the Data Loss Prevention Agents

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention

Issue/Introduction

The EDPA.exe is spiking the CPU and does not release the memory.
 

Environment

DLP 16.x

DLP 25.x

Cause

The policy had too many exceptions entered.

Resolution

A temporary workaround is to disable the policy that is causing the CPU spike.

• If the exception contains layers of individuals and/or domains, an additional solution would be to set up a group in AD and add/remove users as needed.
• Then configure the user exception in the policy by adding the group. 

Refer to the Symantec Data Loss Prevention Help Center for assistance configuring user group exceptions.

Additional Information

Adding an Exception to a Policy