EDPA.exe is spiking CPU on Data Loss Prevention(DLP) Agents

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Article ID: 184273

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

EDPA.exe spiking cpu and does not release the memory
 

Cause

Policy had too many exceptoins entered

Resolution

Temporary workaround is to disable Policy which resolved cpu spike

Data Loss Prevention Endpoint Performance Guides 
DOC8802 September 29th, 2017
http://www.symantec.com/docs/DOC8802

Symantec Data Loss Prevention Administration Guide 
DOC9261 September 20th, 2017
http://www.symantec.com/docs/DOC9261 , page 388.

Additional solution would be to set up a group in AD and add/remove users as needed. Then configure the user exception in the policy by adding the group.