EDPA.exe is spiking CPU on Data Loss Prevention(DLP) Agents

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Article ID: 184273

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

EDPA.exe spiking cpu and does not release the memory
 

Cause

Policy had too many exceptions entered

Resolution

Temporary workaround is to disable the Policy that is causing the cpu spike.

Additional solution would be to set up a group in AD and add/remove users as needed. Then configure the user exception in the policy by adding the group. 

Refer to the Symantec Data Loss Prevention Help Center for assistance with configuring user group exceptions.