A step-by-step guide on how to configure a secondary Service Desk Manager 12.9 server, with a Conventional Configuration, to run a Main Support Automation server.
Service Desk Manager 12.9, 14.1 and 17.x
All Supported Windows Operating Systems
SDM 12.9 introduces a new User Interface to make configuration changes to the SDM environment to introduce secondary Service Desk servers or enable different features on SDM secondary servers.
In order to configure a SDM secondary server to act as the "Main" Support Automation server, adjustments will need to be made to the SDM Configuration settings.
Note: Prior to completing the following steps, it is assumed that the SDM primary and secondary servers are already installed.
Once complete you can refresh the "Additional Processes" screen and it should look similar to this:
Note: May look different depending on the order the items were added
After pdm_configure is complete and the system comes up, Support Automation should be configured to run on the SDM secondary server.