Red banner when accessing the DLP Enforce server/detector Detail page

Products

• Data Loss Prevention Enforce

Issue/Introduction

You see a red banner and the following error when clicking Configure on the DLP Enforce Server/Detector Detail page:

You cannot edit the server because the object ... is currently locked by another user.

Cause

The object is locked because a DLP Enforce user was editing the page when the browser crashed.

Resolution

1. Log out the current DLP Enforce user.
2. On the DLP Enforce server, restart the SymantecDLPManager service.
3. Wait for the DLP Enforce webserver to come back up, and then log in again.