Unable to log into App Synthetic Monitor UI

Products

• CA App Synthetic Monitor
• NIMSOFT CLOUD USER EXPERIENCE MONITOR
• DX Application Performance Management

Issue/Introduction

When logging into https://asm.ca.com, seeing the following error:

{"error": "Invalid client id"}

 

I have not made any changes to the account. I was last able to log in earlier this week. 

Cause

Microsoft Edge gives an extra and unneeded slash in the URL.

Environment

Release : SAAS

Component : CA Automation Point

Resolution

Using another browser such as Internet Explorer and Chrome provided successful logins without errors. Customer user status was 4 (Unsubscribed) and 2 (subscribed).