Error pdm_ldap_import: Method 'found_matching_srel:dept:id' in Contact_Object failed When running pdm_ldap_import

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Article ID: 184108

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Updated On:

Products

CA Service Management - Service Desk Manager ServiceDesk CA Service Desk Manager

Issue/Introduction

After upgrading to 17.1 RU 6, pdm_ldap_import fails with the following error:

pdm_ldap_import: Method 'found_matching_srel:dept:id' in Contact_Object failed (

AHD03053: Parse error at : "name= ? AND tenant= U'' OR tenant IS NULL" (Attr not found or not atomic))

Cause

Defect with 17.1

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

This is a defect with 17.1.
Submit a ticket and request for test fix: T6F2011