While accessing the Rally Saas instance by sending the API request to Rally [within below date and time] customers were getting the "403 Forbidden" error from the Rally server.
Based on the API Logs we have found that the "403 Forbidden" throws by the server. ( Usually, this happens when the client is not permitted access to the resource despite providing authentication such as insufficient permissions of the authenticated account.)
This unexpected behavior happened with Rally Saas Instance using API-> was it down/connection issues within the below mentioned time and date.
Date : 02/21/2020
Time : 05:47:38 AM MST
Date : 02/21/2020
Time : between 09:17:40 to 09:47:50 AM MST
Date : 02/24/2020
Time : 07:59:32 AM MST
Release : SAAS
Component : AGILE CENTRAL
If the issue still persists please create a case to the Rally support team with the screenshot of the error and along with API logs
You can reach either by log in to Support.Broadcom.com or reach out to the main support number to call 1-800-225–5224.