Service Desk Manager - KB documents not showing up on search
book
Article ID: 184092
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Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
There are some published documents which is not showing up in search results. The documents show up in "New Documents" but keyword search wont work and even if we go directly into category and search.
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
Pdm_k_reindex resolved the issue. Recommended to run on a regular basis to avoid the problem