Service Desk Manager - KB documents not showing up on search

Article Id: 184092

Status: Published

Updated On: 28-02-2020 12:24

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

There are some published documents which is not showing up in search results. The documents show up in "New Documents" but keyword search wont work and even if we go directly into category and search.

Environment:

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution:

Pdm_k_reindex resolved the issue. Recommended to run on a regular basis to avoid the problem