Network Type Refreshing in Session?

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Article ID: 184089

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Updated On:

Products

Mobile Management

Issue/Introduction

 Looking at information on a custom event for the application.

There are seven types for the last 30 days: WIFI, LTE, OFFLINE, and several [TYPE...] that I believe indicate a 3G cellular connection (TYPE_6, TYPE_14, etc).

My questions are these. Does the network type logged with the event indicate that the device was connected to a network at the time the event occurred? Does the 'OFFLINE' network type indicate the device was not connected to Wi-Fi, or cellular when the event occurred?

Asking this to get insight to whether or not the device is on any network when these application errors occur (or any other event).

When ever the user open the application from the background we either create a new session or open an existing session, at the time of creating/ opening the session we capture the Network state and logs in to an event.

Environment

AXA SaaS

Resolution

Does the network type logged with the event indicate that the device was connected to a network at the time the event occurred?

Answer: Yes, at the time of even occurred we capture the network type. If network is there, the network type is captured and displayed in the session overview.

 

Does the 'OFFLINE' network type indicate the device was not connected to Wi-Fi, or cellular when the event occurred?

Yes: If ever the application is opened from the background when there was no network available , the network type will be logged as ‘OFFLINE’