Scheduled reports not sending emails.

book

Article ID: 184084

calendar_today

Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Scheduled reports run but do not send an email.
However when I open the report and click email the report does get delivered.

 

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

The issue was the timezone on the report. It was set to GMT while the customer was on a different timezone.
The reports were just delayed.
Changing the timezone on the report to match the local timezone managed to get the scheduled report in time.