Form Value emptied after request is submitted
Article ID: 184071
Updated On:
Products
CA Service Catalog
Issue/Introduction
When submitting a Request, a fileld value showing as empty after the save, despite data being entered.
Environment
Release : 17.2
Component : CA SERVICE CATALOG
Resolution
This is seen when there are two fields in the form with the same _id value. Even if the other one is disabled/hidden by the form logic, all field IDs must be unique, otherwise the contents of the wrong one may be displayed.
The form designer in current releases will display a red warning if this is the case for your form; these errors need to be corrected for the request to operate correctly.
The form designer in current releases will display a red warning if this is the case for your form; these errors need to be corrected for the request to operate correctly.
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