User Provisioning Fails After OS Patching
Article ID: 182962
Updated On:
Products
CA Identity Manager
CA Identity Governance
CA Identity Portal
CA Identity Suite
Issue/Introduction
After upgrading the Linux operating system from RedHat-6.9 to RedHat-6.10 provisioning is failing.
When running a netstat command, not all expected JCS ports are listening.Cause
Libraries that are used by the JCS could possibly be impacted by the upgrade of the OS.
Environment
Release : 14.1, 14.2, 14.3
Component : IdentityMinder(Identity Manager)
Resolution
In order to resolve this issue uninstall and reinstall the connectors
You can find the connector Server installation media under the Provisioning folder within the main installation media folder.
Once you reinstall you will see the JCS communicate over the correct ports.
For the list of ports you may refer to the following techdoc article: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/reference/default-ports-for-ca-identity-manager-and-associated-components.html
You can find the connector Server installation media under the Provisioning folder within the main installation media folder.
Once you reinstall you will see the JCS communicate over the correct ports.
For the list of ports you may refer to the following techdoc article: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/reference/default-ports-for-ca-identity-manager-and-associated-components.html
Additional Information
Please note this issue can occur in windows as well. The remediation steps are the same.
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