User Provisioning Fails After OS Patching

Article Id: 182962
Status: Published
Updated On: 27-02-2020 14:33
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite
Issue/Introduction:

After upgrading the Linux operating system from RedHat-6.9 to RedHat-6.10 provisioning is failing. 

When running a netstat command, not all expected JCS ports are listening. 

Cause:

Libraries that are used by the JCS could possibly be impacted by the upgrade of the OS.

Environment:

Release : 14.1, 14.2, 14.3

Component : IdentityMinder(Identity Manager)

Resolution:

In order to resolve this issue uninstall and reinstall the connectors

You can find the connector Server installation media under the Provisioning folder within the main installation media folder. 

Once you reinstall you will see the JCS communicate over the correct ports.

For the list of ports you may refer to the following techdoc article: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/reference/default-ports-for-ca-identity-manager-and-associated-components.html

Additional Information:

Please note this issue can occur in windows as well.  The remediation steps are the same.