User Provisioning Fails After OS Patching
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User Provisioning Fails After OS Patching


Article ID: 182962


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


After upgrading the Linux operating system from RedHat-6.9 to RedHat-6.10 provisioning is failing. 

When running a netstat command, not all expected JCS ports are listening. 


Release : 14.x

Component : IdentityMinder(Identity Manager)


Libraries that are used by the JCS could possibly be impacted by the upgrade of the OS.


In order to resolve this issue uninstall and reinstall the connectors

You can find the connector Server installation media under the Provisioning folder within the main installation media folder. 

Once you reinstall you will see the JCS communicate over the correct ports.

For the list of ports you may refer to the following techdoc article:


Additional Information

Please note this issue can occur in windows as well.  The remediation steps are the same.