ConsoleEventProducer: Failed to forward events to Event Manager because The remote name could not be resolved: 'hostname'

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The \CA\NFA\Reporter\Logs\Pump*.log has the following messages:

ConsoleEventProducer: Failed to forward events to Event Manager because The remote name could not be resolved: 'hostname'

6 - ConsoleEventProducer: The following events were not sent:

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

This error may prevent events from showing up in the CAPC->Events page. 

This hostname should be the hostname of the CAPC server, if it is incorrect you can run the following on the NFA Console server.

mysql reporter

select * from system_settings where parameter='EventConsumerUrl';

update system_settings set value='http://HOSTNAME:8281/EventManager/EventManagerWS.asmx' where parameter='EventConsumerUrl';

Then restart the CA NFA Pump Service and verify the log messages are no longer occurring.