AWA: Agent warm restarts periodically, during a file scan

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

When checking for files via a File Event, it is possible that the agent shows a disconnection and then reconnects. Checking the logs, there may be references to UCFHEX (file scan) taking longer than 10 minutes.

Cause

When scanning (even with a fully qualified name) a directory with a large number of files (10,000+), the scan may take more than 10 minutes, which causes a system with default settings to register a timeout. Once completed, the Agent then reconnects without intervention.

Environment

Release : 12.0, 12.1,12.2,12.3

Component : AUTOMATION ENGINE

Resolution

This behavior will be improved in a future release.