CAPC Threshold Events Not Seen In Spectrum After Switching CAPC To HTTPS

Article Id: 182919

Status: Published

Updated On: 27-02-2020 12:03

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration , DX NetOps

Issue/Introduction:

After switching from HTTP to HTTPS for CAPC events/alerts no longer appear in Spectrum OneClick.

Cause:

Events communicate over HTTP regardless if HTTP is secure or not secure. In EMService.log (CAPC) you will see similar messages like:
The root cause is unrecognised Webservice scheme, EMService.log:
ERROR | pool-1-thread-2247 | 2020-02-13 01:50:44,382 | com.ca.im.portal.em.inv.NPCInventoryPoller
| Exception during poll.
javax.xml.ws.WebServiceException: Could not send Message.
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)
at com.sun.proxy.$Proxy106.beginInventory(Unknown Source)
at com.ca.im.portal.em.inv.NPCInventoryPoller.poll(NPCInventoryPoller.java:97)
at com.ca.im.portal.em.util.PollCycleTask.runPollingSteps(PollCycleTask.java:97)
at com.ca.im.portal.em.util.PollCycleTask.run(PollCycleTask.java:67)

Environment:

CA Performance Management, DX NetOps, CA Infrastructure Management

Resolution:

We changed the Web Site Scheme = HTTP and Web Site Port = 8481.