CAPC Threshold Events Not Seen In Spectrum After Switching CAPC To HTTPS

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Article ID: 182919

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After switching from HTTP to HTTPS for CAPC events/alerts no longer appear in Spectrum OneClick.

Cause

Events communicate over HTTP regardless if HTTP is secure or not secure.  In EMService.log (CAPC) you will see similar messages like:
The root cause is unrecognised Webservice scheme, EMService.log: 
ERROR | pool-1-thread-2247       | 2020-02-13 01:50:44,382 | com.ca.im.portal.em.inv.NPCInventoryPoller                       
      | Exception during poll.
javax.xml.ws.WebServiceException: Could not send Message.
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)
 at com.sun.proxy.$Proxy106.beginInventory(Unknown Source)
 at com.ca.im.portal.em.inv.NPCInventoryPoller.poll(NPCInventoryPoller.java:97)
 at com.ca.im.portal.em.util.PollCycleTask.runPollingSteps(PollCycleTask.java:97)
 at com.ca.im.portal.em.util.PollCycleTask.run(PollCycleTask.java:67)

Environment

CA Performance Management, DX NetOps, CA Infrastructure Management

Resolution

We changed the Web Site Scheme = HTTP and Web Site Port = 8481.