Connector Server Add Failed: code 53

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

When trying to add a new Endpoint the following error is returned

:ETA_E_0019<RDI>, Active Directory Endpoint '<hostname>' read failed: Connector Server Add Failed: code 53 (UNWILLING_TO_PERFORM): failed to add entry

(...) Return Code: 13

Environment

Release : 14.x

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

This can be caused by connectivity issues.  Specifically this issue has been found with incorrectly configured firewalls or other port blocking\ redirecting applications.

Resolution

Check connectivity between the CA Identity Manager Provisioning Server (imps) and the Connector Server (CCS\ JCS)