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CAPAM Thick Client reports "Failed to load login form"

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Article ID: 182907

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Users are unable to login using the PAM client. The error "Failed to load login form" is displayed.

Users are able to launch CAPAM from the browser. 

Cause

logs.log (CAPAM Client logs) 

Caused by: java.io.IOException: CreateProcess error=1260, This program is blocked by group policy. For more information, contact your system administrator
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(ProcessImpl.java:444)
at java.lang.ProcessImpl.start(ProcessImpl.java:139)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
... 25 more syserr [SwingWorker-pool-1-thread-2]

Environment

Release : Any PAM version 

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Make sure your software restriction policy does not block the PAM client inadvertently.

Additional Information

Windows error 1260 means "Windows cannot open this program because it has been prevented by a software restriction policy". This means some software restriction policy on the target computer has set to prevent a specific process from being executed.