How do I request a PAM License?

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Article ID: 182903

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When a ticket requesting a PAM license is opened in the PAM support queue it must be redirected to the correct queue.

Environment

Release : Any PAM instance

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

To create a license request ticket in the correct queue proceed as follows:

On support.broadcom.com go to Case Management, click on "Create Case" and create it with the following selections:

Case Type: Global Customer Assistance

Product:  Licensing-CA
Product Release:  1.0
Component:  ACQKEY : LICENSING FOR Other ACQUIRED COMPANIES

Provide the hardware ID, which is available from the System Info link on the top right of the PAM UI, under the Hardware Identifier tab, and any license details you may have.