ACF2 took an SVC dump, Title is CA-CCI API SEND ERROR

Products

• COMMON SERVICES FOR Z/OS
• ACF2
• ACF2 - z/OS

Issue/Introduction

ACF2 took a dump with a dump title of CA-CCI API SEND ERROR.  What is needed for this?

Environment

Release : 16.0

Component : CA ACF2 for z/OS

Resolution

The most common problem is the CCI Logger databases is fragmented.  A REORG will clear this up.  It is best to do this on a regular basis, maybe even daily.  Changing the Logger parm to a Y will REORG the database every time it is restarted.

• reorg
  

  Y or N. If Y is specified, LOGGER reorganizes the VSAM database at CCILGR startup.
  
  Default
  : N

Example (console)

CCI LOGGER(25,23,12,Y)

If this is a regular process, then you may have another problem.  Check your z/OS LOGREC file for hardware errors.  If nothing hits there, send the dump in to Common Services support for review.

An alternative cause of the problem can be that
CCILGR is in STCLOW WLM service class and ACF2 is SYSSTC and ENF is in STCHIGH. - changing CCILGR to at least STCHIGH so it can handle any high volume periods. May resolve the problem, 

Additional Information

For more information on CCI Logger parameters, go to the Common Services documentation on the Broadcom portal and review the section on CCILGR /Assured Delivery