How to access the Java tab of the CABI (Jaspersoft) Tomcat windows service to change the Tomcat service start properties

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Article ID: 182883

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

How can I change the Java options that are used when the CABI (Jaspersoft) Tomcat service of CA Service Desk Manager is started? 

Environment

Release : CA Service Desk Manager (SDM) 17.1 RU5 or 17.2 RU4 integrated with CA Business Intelligence (CABI) 7.1.1

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Resolution

To access the "Java" tab of the CABI Tomcat windows service on the CABI server:

1. Open Windows Services, right click on the Name "cabusinessintelligencetomcat" and click "Stop".



2. Open a Command Prompt Window, running as Administrator.

3. In the command prompt window, run:

cd C:\Program Files\CA\SC\CA Business Intelligence\apache-tomcat\bin

4. In the command prompt window, run:

tomcat8w.exe //ES/cabusinessintelligencetomcat

5. The service Properties window should appear. Click on the Java tab:

Additional Information

See page 14-16 for a scenario involving "Encrypting Configuration Passwords on Tomcat" which requires changing the start properties of the Tomcat service: https://docs.tibco.com/pub/js-jrs/6.4.3/doc/pdf/JasperReports-Server-Security-Guide.pdf

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