EEM Load balancer problems

book

Article ID: 182878

calendar_today

Updated On:

Products

CA Service Catalog ServiceDesk CA Service Desk Manager CA Service Management - Service Desk Manager CA Service Management - Asset Portfolio Management

Issue/Introduction

After putting a load balancer in front of a multiple-node EEM cluster, users cannot log in to the Admin UI

Environment

Release : CA Service Management 17.2

Component : CA Embedded Entitlements Manager 12.6

Resolution

Multi-node EEM is a failover-based system, not designed to be behind a load balancer - in the documentation it is described as setting up primary/secondary nodes.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/configuring/failover-configuration/how-to-set-up-a-failover-environment.html

So everything is working correctly - if you want to log in to the EEM UI you should go to one of the nodes, rather than a load balancer in front of it. Similarly, embedding products are given a list of the nodes rather than pointed to a balancing front-end.