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EEM Load balancer problems


Article ID: 182878


Updated On:


CA Service Catalog ServiceDesk CA Service Desk Manager CA Service Management - Service Desk Manager CA Service Management - Asset Portfolio Management


After putting a load balancer in front of a multiple-node EEM cluster, users cannot log in to the Admin UI


Release : CA Service Management 17.2

Component : CA Embedded Entitlements Manager 12.6


Multi-node EEM is a failover-based system, not designed to be behind a load balancer - in the documentation it is described as setting up primary/secondary nodes.

So everything is working correctly - if you want to log in to the EEM UI you should go to one of the nodes, rather than a load balancer in front of it. Similarly, embedding products are given a list of the nodes rather than pointed to a balancing front-end.