What ticket fields are evaluated to determine whether a record will be archived or purged?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This KB article explains what fields are evaluated when Archive and Purge rules run when determining whether a record is eligible for archiving or purging.

Environment

CA Service Desk Manager - all versions

Resolution

Archive and Purge rules evaluate the following two fields when evaluating whether a record is eligible for archiving or purging:

Last Modified Date: Record will be archived only if the Last Modified Date precedes the Days Inactive on the Archive/Purge rule.

Active Flag: Only inactive records will be eligible for archiving or purging.

Additional Information

How to Archive and Purge Historical Data