What fields of a ticket are evaluated when running archive/purge rules to determine whether a record will be archived or purged?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document explains what fields are evaluated when Archive and Purge rules run when determining whether a record is eligible for archiving or purging.

Solution:

Archive and Purge rules evaluate the following two fields when evaluating whether a record is eligible for archiving or purging:

Last Modified Date:

Record will be archived only if the Last Modified Date precedes the Days Inactive on the Archive/Purge rule.

Active Flag:

Only inactive records will be eligible for archiving or purging.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: