After completing the post CA Service Desk Manager (CA SDM) 12.9 install 'pdm_configure', spelsrvr and other CA SDM processes/components keep dying.
STDLOGs show entries similar to the following:
SDMHost pdm_d_mgr 2874 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDMHost SDMHost proctor_SDMHost 2884 SIGNIFICANT pdm_process.c 572 Process Started (bca):/opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost SDMHost proctor_SDMHost 2884 SIGNIFICANT agt_slump_if.c 1206 Process stopped (/opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost return: 0X7f SDMHost pdm_d_mgr 2874 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting
When you attempt to start spelsrvr manually using the syntax provided, /opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost, following error appears
/opt/CA/ServiceDeskManager/bin/spel_srvr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory
To resolve the issue, ensure that the directory path where LIC98.SO exists, is included in the LD_LIBRARY_PATH of the user who is starting CA SDM.
By default, LIC98.SP can be found at: /opt/CA/SharedComponents/ca_lic
Update the CA SDM startup script or .profile to include:
Then re-Source the startup script or .profile again.
Restart CA SDM and all processes/components will start successfully.