After completing the post CA Service Desk Manager (CA SDM) 12.9 install 'pdm_configure', spelsrvr and other CA SDM processes/components keep dying

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After completing the post CA Service Desk Manager (CA SDM) 12.9 install 'pdm_configure', spelsrvr and other CA SDM processes/components keep dying.

STDLOGs show entries similar to the following:

 SDMHost pdm_d_mgr         2874 SIGNIFICANT mgr_slump_if.c    1221 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr -r rpc_srvr:SDMHost       
 SDMHost proctor_SDMHost   2884 SIGNIFICANT pdm_process.c      572 Process Started (bca):/opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost 
 SDMHost proctor_SDMHost   2884 SIGNIFICANT agt_slump_if.c    1206 Process stopped (/opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost return: 0X7f
 SDMHost pdm_d_mgr         2874 ERROR daemon_obj.c            1990 Daemon spel_srvr died: restarting

When you attempt to start spelsrvr manually using the syntax provided, /opt/CAisd/bin/spel_srvr -l spelsrvr -rpc_srvr:SDMHost, following error appears

/opt/CA/ServiceDeskManager/bin/spel_srvr: error while loading shared libraries: lic98.so: cannot open shared object file: No such file or directory

Solution:

To resolve the issue, ensure that the directory path where LIC98.SO exists, is included in the LD_LIBRARY_PATH of the user who is starting CA SDM.

By default, LIC98.SP can be found at: /opt/CA/SharedComponents/ca_lic

Update the CA SDM startup script or .profile to include:

LD_LIBRARY_PATH= /opt/CA/SharedComponents/ca_lic:$LD_LIBRARY_PATH

Then re-Source the startup script or .profile again.

Restart CA SDM and all processes/components will start successfully.

Environment

Release:
Component: ARGIS