In the CMDB Visualizer, if the relationship type is 'Connects to', then the 'Cause and Effect CIs' filter lists only one CI for all hierarchy levels.

Article Id: 18191
Status: Published
Updated On: 14-02-2018 07:15
Legacy Id: TEC613297
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

In the Visualizer, if the relationship type is 'Connects to', then 'Cause and Effect CIs' filter lists only one CI for all hierarchy levels.

For example. If there are 2 CIs named TestA and TestB with a 'connects to' relationship, it shows only one CI as below:

<Please see attached file for image>

Figure 1

Solution:

The 'connects to' relationship is a peer to peer relationship which is why the Cause and Effect AND Root Cause filters do not show all the CIs. The Cause and Effect CIs filter combines impact analysis and root cause in one search. However, the Browse Filter displays an unfiltered view of all CIs. To view all the CIs, you must use the "Browse Filter" filter option as shown below:

<Please see attached file for image>

Figure 2

This functionality is by design and cannot be altered.

Environment:

Release:
Component: ARGIS

insert_drive_file 1558702082115000018191_sktwi1f5rjvs16ppr.gif
arrow_downward Download
insert_drive_file 1558702080234000018191_sktwi1f5rjvs16ppq.gif
arrow_downward Download