After you perform an off-box upgrade of an IT Management Suite 7.5 to 7.5 SP1, you may need to restore the communication with cloud-enabled client computers.
In most cases, when you upgrade the IT Management Suite onto a new server, the server has a different IP address and FQDN than the previous one. This means that the new server has a new set of SSL certificates that are used for CEM communication, and you need to set up CEM on the new Notification Server.
Note: The following procedure is applicable only to cloud-enabled clients that are currently operating in non-CEM mode.
For a general procedure, see the Restoring Cloud-enabled Management communication after an off-box upgrade topic in the IT Management Suite Installation and Upgrade Guide at the following URL:
To restore Cloud-enabled Management communication after an off-box upgrade: