Adding, changing, or deleting contact methods

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Article ID: 181863

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Updated On:

Products

Symantec Products

Issue/Introduction

 

Resolution

Adding, changing, or deleting contact methods

You can add, change, or delete contact methods for your alerts.

You can also set up the types of alerts you receive.

See Creating alerts.

By default, you receive alerts at the email address that is associated with your account. If you want to receive alerts at a different email address, you must add a new contact method or modify the existing one.

To add a contact method

  1. On the top of any page, hover over the email address associated with your account and click My Profile.

    Your profile page appears.

  2. Click the Alert Preferences tab.

  3. Click the Add Contact Method link.

  4. In the Name box, type a description for the contact method, such as Home phone.

  5. In the Type box, use the drop-down menu to choose an email or SMS contact method.

  6. In the Address box, enter the email or SMS address for delivery.

  7. Make sure that the Send alerts to my contact device check box is selected. Otherwise only an alert notification is delivered and you must log in to Symantec.cloud to view the alerts.

  8. Click the Save button, and then close the Add a new contact method dialog box.

  9. Beside the new contact method click the "+", and click Add Rule to set up the alerts you want to receive at this contact method.

    The Add a new rule dialog box appears.

  10. In the Rule Name box, enter a useful name for the alert rule.

  11. Select at least one of these settings:

    Service

    Select from your subscribed services

    Category

    Endpoint Protection:

    • General

    • Detected Risks

    Backup Exec.cloud:

    • Backup

    • Restore

    • General

    • Storage

    Severity

    • Informational+

      Informational+ delivers informational, warning, and error messages.

    • Warning+

      Warning+ delivers warning and error messages.

    • Error

      This selection delivers only error alerts.

    Computers

    By default the rule applies to all computers. However you may choose from a number of options:

    • Apply rule to all computers.

    • Apply rule to selected computers.

      This choice presents a computer selection box that you use to select computers for notifications

    • Apply rule to selected groups.

      This choice presents a groups selection box that you use to select groups for notifications

    Select the Apply rule to selected computers to create an alerting rule for specific computers.

  12. Click the Save button.

To change a contact method

  1. On the top of any page, hover over the email address associated with your account and click My Profile.

    Your profile page appears.

  2. Click Alert Preferences.

  3. Click the name of the contact method you want to change, and make the appropriate changes.

  4. Make sure that the Send alerts to my contact device check box is selected. Otherwise only an alert notification is delivered and you must log in to Symantec.cloud to view the alerts.

  5. Click the Save button.

To delete a contact method

  1. On the top of any page, hover over the email address associated with your account and click My Profile.

    Your profile page appears.

  2. Click the Alert Preferences tab.

  3. For the contact method you want to delete, click the X icon and confirm the deletion.

Note:

You cannot delete your default email contact method.