Overview for Identifying and Cleaning Up Merged Unix, Linux and Mac Resources

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Article ID: 181853

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Updated On:

Products

Management Platform (Formerly known as Notification Server) Notification Server Agent for Macintosh (Altiris) Notification Server Agent for Unix/Linux (Altiris)

Issue/Introduction

 

Resolution

Merging is based on resource key names and values. Typical causes of merging are:

  • Common mac addresses from virtualization software or other predefined NICS
  • DNS cache providing the wrong computer name from stale leases 
  • Common resource key names and values, which are used to identify unique computer resources
  • Computers with the same hostname, usually from imaging processes
  • Other causes may exist

 

Step 1: Identify common resource keyname and keyvalue values on Unix, Linux and Mac managed computers: 

Run the following command on two or more computers and compare the name/value pairs. If any name/value pair matches on two or more computers, the computer resources will merge on the NS server.

  • aex-helper info resource

 Sample output: 

# aex-helper info resource

Resource GUID: {ECBCB670-E433-4870-8B53-DF6E8266092B}

Resource Type: Computer ({493435F7-3B17-4C4C-B07F-C23E7AB7781F})

Resource keys:

name.domain=mycomputer

name.domain=mycomputer.mydomain

fqdn=mycomputer.mydomain.com

name.domain=mycomputer.mydomain.net

uniqueid=AbxYcJiaO14XeVHrECC+bw==

uniqueid=cDmt/m/pGkOZTo3rg04tQQ==

uniqueid=Ef1aNYVyyvwH1rng9djIOA==

uniqueid=Ghw3+t2d5w8idNkA/haXgQ==

 

Step 2: Prevent the creation or use of specific resource keys or values:

 

Step 3: Cleanup currently merged resources: