How to change local UI login password on Symantec Protection Engine 7.9.x and 8.x

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Article ID: 181851

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

 How to change login password for the local UI on Symantec Protection Engine (SPE) 7.9.x and 8.x

Environment

One of the following is installed:

  • SPE for Network Attached Storage (NAS) 8.x
  • SPE for Cloud Services (CS) 8.x
  • SPE-NAS 7.9.x
  • SPE-CS 7.9.x

 

Resolution

Regardless of SPE version, if SPE on Windows is configured to use AD authentication for login, reset the password of the user account using Active Directory Users and Computers.

 

For SPE on Windows:

  1. To navigate to the default installation location of SPE, at the cmd prompt, type: 
    cd C:\Program Files\Symantec\Scan Engine\

  2. To use the xmlmodifier command to reset the password, type: 
    XMLModifier.exe -p <plain-text-password> configuration.xml

 

For SPE on Linux :

# cd /opt/SYMCScan/bin

# export LD_LIBRARY_PATH=/opt/SYMCScan/bin

# ./xmlmodifier -p <plain-text-password> configuration.xml

Note: You may see below message after the above command is executed. Please ignore it.

Warning: program complied against libxml 209 using older 207

# ./symcscan.sh restart

 

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Additional Information

Wrong console?

If you want to reset the password for a username on the SPE centralized web console, then...

  1. Navigate to the web portal... 
  2. Click Need help signing in?
  3. Click Forgot password?
  4. In the "Login (Email):" field, type your email address.
  5. Solve the math problem
  6. Click Submit
  7. Wait for an email message with more instructions.

 

Service account?

For RPC protocol or ICAP/FILEMOD, specifying a service account in a Windows domain is needed. Resetting the password for any such account should occur in Active Directory Users and Computers.