How to repair Notification Server/Symantec Management Platform products and solutions?

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Article ID: 181842

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

There are multiple methods supported for running a repair in Notification Server. The process is as follows:

Repair All Solutions (Full repair).

  • Through Symantec Installation Manager:
    • Post 8.0: Under SIM, click on "Repair installed products", then select "Perform full repair". Check the desired boxes for the Solution(s)

Repair the solution (individual repair).

  • Through Symantec Installation Manager:
    • Run a repair on the MSIs for the solution or solutions chosen. When you run SIM there is a product listing of all the installed solutions and suites. 
      Prior to 7.6: Each listing has a repair button that will allow you to repair all solutions for that listing.
      Post 8.0: Under SIM, click on "Repair installed products", then select "Repair MSI-s". Check the desired boxes for the Solution(s)
  • Manually repair the MSI files for the solution.
    • These can be found in %Program Files%\Altiris\Symantec Installation Manager\Installs\Altiris\
    • Each solution will need the base for the version (e.g. 8_0) and the current hotfix (e.g. 8_0_HF5) to be repaired, in order.
    • open a command prompt as Administrator and run:
      msiexec.exe /i "PATH to MSI/msiname.msi" skipaim=1

Reconfigure the Database.

  • Within the Console (Pre-8.0):
    • Go to Settings - Notification Server Settings - Database Settings.  Click on the Reconfigure Database button.  This will reconfigure all installed solutions.
  • Using aexconfig (no longer needed with 8.0 or later):
    • Log in to the Management Server as the Altiris Service Account
    • Open a Command prompt with the "Run as Administrator" option.
    • In %Program Files%\Altiris\Notification Server\bin is a file: AexConfig.exe.  Run this with the switch /ConfigureAll to configure all installed solutions.
    • Run using the switch /Configure <Path to product installation xml file> to configure one product at a time.
  • Using SIM (8.0 and later):
    • Under SIM, click on "Repair installed products", then select "Reconfigure installed products". Check the desired boxes for the Solution(s)

Note: Reconfiguring the database will reset the default reports, policies etc. If changes have been made to the defaults, these can be exported before the reconfigure then reimported after the reconfigure. As before any modification to an environment, a backup of the Symantec_CMDB is recommended.