How do I remotely troubleshoot an agent without logging into the machine?
“Remote Altiris Agent Diagnostics” allows you to connect into a remotely Altiris Agent managed machine to view all the configurations and troubleshoot without having to logon or RDP into the machine to look at the Agent UI.
Please see version 2 at HOWTO21449.
netsh firewall add allowedprogram "%programfiles%\Altiris\Altiris Agent\AeXNSAgent.exe" ENABLE
Or you can simply run this command from the 'Remote Execute Option' button from the application
runas /netonly /user:<IP>or<FQDN>\administrator "Remote Altiris Agent Diagnostics.exe"
This will prompt for the password of the local account "administrator" on the machine and then start the application
Ver. 1.4.17 - Added ability edit the number of logs to show
See Changes.txt in ZIP file for full list of version updates.
This is tool is not supported by Altiris Support. If you have problems or comments please use this KB to send feedback.
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Here are some screen shots: