LiveUpdate error codes for Protection Engine 7.5 and later.
Article ID: 181764
Updated On:
Products
Issue/Introduction
Live Update Error Codes
Resolution
The following table lists the LiveUpdate error codes and their descriptions. These error codes may appear in the LiveUpdate log file for Symantec Protection Engine (SPE), lux.log. This is a basic log that provides a brief overview of the definition content status. The LiveUpdate logs for SPE are enabled by default and their location is non configurable.
These hex error codes are logged by the internal component (LUX), whereas the LU error codes documented in Appendix E of the Symantec Protection Engine Implementation Guide are logged by Symantec Protection Engine. For debugging purposes, it is sufficient to refer to the hex error codes that give a better granularity to the LU failure, if any.
|
Hex Value |
Description |
Additional Information |
|
0x10000 |
The session has succeeded. |
|
|
0x10600 |
No update available. |
|
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0x80010201 |
Generic out of memory error. |
|
|
0x00011003 |
SYMSUCCESS_DU_LUX_CALLBACK_UPDATE_SUCCESS |
Successfully unpackaged the downloaded file |
|
0x80010600 |
SYMCXRESULT_LUX_NO_UPDATES |
|
|
0x80010700 |
Generic failure message. |
|
|
0x80010701 |
Generic initialization failure message. |
|
|
0x80010702 |
LiveUpdate session canceled. |
|
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0x80010703 |
Data store initialization failed. |
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0x80010704 |
Failed to get component from the data store. |
|
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0x80010705 |
Failed to get sequence data from the data store. |
|
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0x80010706 |
Failed to get server list from the data store. |
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0x80010707 |
Component update aborted. |
|
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0x80010708 |
Only ASCII (0-127) characters are allowed in PVL. |
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0x80010710 |
Failed to load guard file due to file corruption or invalid ini file format. |
|
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0x80010711 |
Failed to load signature file due to file corruption or invalid PKCS7 format. |
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0x80010712 |
Failed to verify signature. |
|
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0x80010713 |
Duplicate guard file in catalog file for component. |
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0x80010714 |
File integrity check failed. |
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0x80010715 |
Could not file digest during authentication. |
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0x80010716 |
Failed to obtain message digest. |
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0x80010730 |
Download initialization failed. |
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0x80010731 |
Generic error for download failure. |
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0x80010732 |
Download failed due to file not found. |
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0x80010733 |
Catalog file is up to date. |
|
|
0x80010733 |
OK - catalog not available. |
This result occurs when using Live Update Administrator and indicates SPE connects successfully to LUA, but the appropriate content has not been distributed. |
|
0x80010734 |
There was not enough disk space to download the file. |
|
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0x80010735 |
HTTP response code was 401 “Unauthorized”. |
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0x80010736 |
Proxy authentication failed. |
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0x80010737 |
Failed to establish connection to server or proxy. |
|
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0x80010738 |
Connection was established but no data was received from server. |
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0x80010739 |
Download exceeded maximum size. |
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0x8001073A |
Catalog file exceeded maximum size allowed. |
|
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0x8001073B |
Connection timed out (default is 45 seconds). |
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0x80010760 |
Failed to extract file due to problems of the archive file. |
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0x80010761 |
Failed to extract file due to read error. |
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0x80010762 |
Failed to extract file due to write error. |
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0x80010763 |
Failed to close the archive file. |
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0x80010764 |
Failed to extract file due to lack of disk space. |
|
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0x80010765 |
Total size of extracted contents exceeded maximum size specified. |
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0x80010766 |
Failed to extract contents. |
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0x80010780 |
Failed to create a session lock. |
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0x80010781 |
Another LiveUpdate session is already in progress. |
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0x80010800 |
Failed to get component list to update. |
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0x80010801 |
Failed to get available update list. |
|
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0x80010802 |
Operation (inside the shell script, cp op) failed. |
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0x80010803 |
Update failed due to out-of-disk-space. |
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0x80010804 |
Update failed due to failure to update sequence data. |
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0x80010805 |
Update failed due to file system error. |
|
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0x80010806 |
Update failed due to invalid package, e.g. invalid application directory size specified. |
|
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0x80010830 |
Failed to select LiveUpdate host. |
224023 - Protection Engine LiveUpdate fails - "Failed to select server" |
|
0x80010831 |
Server has already been selected. |
|
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0x80010832 |
Server not selected yet. |
|
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0x80010833 |
Error reading proxy configuration. |
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0x80010834 |
Error getting LiveUpdate hosts list. |
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0x80010835 |
LiveUpdate hosts list is empty. |
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0x80010836 |
Server selection failed due to proxy authentication failure. |
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0x80010837 |
HST file specified does not exist. This is an internal error code. |
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0x80010838 |
Errors reading the HST file specified. This is an internal error code. |
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0x80010839 |
Errors when parsing the HST file specified. This is an internal error code. |
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0x8001083A |
HST file specified does not contain any LU hosts. This is an internal error code. |
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0x8001083B |
HST file specified is an unsupported version. This is an internal error code. |
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0x8001083C |
Generic HST file processing error. This is returned as the session failure code. |
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0x80010850 |
Failed to create callback object. |
|
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0x80010852 |
Callback registration object internal error. |
|
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0x80010853 |
Failed to load callback registration info. |
|
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0x80010854 |
Callback failed due to invalid arguments. |
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0x80010855 |
Callback manager internal error. |
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0x80010856 |
Generic callback error. Usually means failed to perform post-callback processing. |
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0x80010857 |
Callback not registered. |
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0x80010900 |
Failed to decompress catalog file due to decompression engine is missing. |
|
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0x80010901 |
Failed to decompress catalog file. |
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0x80010902 |
Failed to parse catalog file. |
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0x80010903 |
Failed to get sequence data from the data store. |
|
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0x80010904 |
Failed to clean up download directory. |
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0x80010905 |
Failed to decompress catalog file because extracted total file size exceeds maximum size. |
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0x80010906 |
Failed to decompress catalog file due to out of disk space. |
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0x80010A00 |
Script does not exist. |
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0x80010A01 |
Error parsing script. |
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0x80010A02 |
Error executing command from script. |
Check local filesystem Anti Virus has excluded installation directory from scanning |
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0x80010A03 |
Error converting strings to Unicode. |
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0x80010A04 |
Failed to create directory. |
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0x80010A05 |
Failed to create directory because it already exists. |
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0x80010A06 |
Failed to create directory because parent directory did not exist. |
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0x80010A07 |
Copy failed because destination was not a directory. |
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0x80010A08 |
Copy failed because access was denied. |
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0x80010A09 |
Copy failed because file or directory had an invalid name. |
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0x80010A0A |
Copy failed because source file was not found. |
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0x80010A0B |
Copy failed because destination file already existed. |
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0x80010A0C |
Copy failed because destination was hidden or read-only. |
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0x80010A0D |
Copy failed. |
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0x80010A0E |
Copy failed because source directory did not exist. |
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0x80010A0F |
Failed to get directory information. |
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0x80010A12 |
Failed to get semaphore for copy retry. |
|
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0x80010A12 |
File was in use. |
|
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0x80011003 |
UNKNOWN |
|
| 0x80012000 |
|
|
The following table lists the definition type and its default log location:
|
Definition Type |
Log Location |
|
Antivirus |
On UNIX platforms: /opt/SYMCScan/bin/definitions/AntiVirus/Logs/lux.log On 64-bit Windows platforms: C:\Program Files\Symantec\Scan Engine\Definitions\Stargate\Logs\lux.log |
|
Symantec URL |
On UNIX platforms: /opt/SYMCScan/bin/definitions/URLListLookup/DefDownloads/SYM/Logs/lux.log On 64-bit Windows platforms: C:\Program Files\Symantec\Scan Engine\Definitions\URLListLookup\DefDownloads\SYM\Logs\lux.log |
|
CAIC URL |
On UNIX platforms: /opt/SYMCScan/bin/definitions/URLListLookup/DefDownloads/CAIC/Logs/lux.log On 64-bit Windows platforms: C:\Program Files\Symantec\Scan Engine\Definitions\URLListLookup\DefDownloads\CAIC\Logs\lux.log |
|
Insight Settings |
On UNIX platforms: /opt/SYMCScan/bin/definitions/reputation/dwnlds/tiset/Logs/lux.log On 64-bit Windows platforms: C:\Program Files (x86)\Symantec\Scan Engine\Definitions\reputation\dwnlds\tiset\Logs\lux.log |
|
Insight Cache Revocation Content |
On UNIX platforms: /opt/SYMCScan/bin/definitions/reputation/dwnlds/revoc/Logs/lux.log On 64-bit Windows platforms: C:\Program Files (x86)\Symantec\Scan Engine\Definitions\reputation\dwnlds\revoc\Logs\lux.log |
|
Insight SymVT Content |
On UNIX platforms: /opt/SYMCScan/bin/definitions/reputation/dwnlds/symvt/Logs/lux.log On 64-bit Windows platforms: C:\Program Files (x86)\Symantec\Scan Engine\Definitions\reputation\dwnlds\symvt\Logs\lux.log |
Additional Information
What is CAIC?
Child Abuse Image Content: Sites that contain or distribute images of non-adult children that are depicted in a state of abuse. These include the sites that depict indecent images of children, advertisements for or links to such content, on a publicly available Web site.
Older version?
For versions old enough to be Windows 32-bit, here are the locations of lux.log:
- Antivirus - C:\Program Files\Symantec\Scan Engine\Definitions\AntiVirus\Logs\lux.log
- Symantec URL - C:\Program Files\Symantec\Scan Engine\Definitions\URLListLookup\DefDownloads\SYM\Logs\lux.log
- CAIC URL - C:\Program Files\Symantec\Scan Engine\Definitions\URLListLookup\DefDownloads\CAIC\Logs\lux.log
- Insight Settings - C:\Program Files\Symantec\Scan Engine\Definitions\reputation\dwnlds\tiset\Logs\lux.log
- Insight Cache Revocation Content - C:\Program Files\Symantec\Scan Engine\Definitions\reputation\dwnlds\revoc\Logs\lux.log
- Insight SymVT Content - C:\Program Files\Symantec\Scan Engine\Definitions\reputation\dwnlds\symvt\Logs\lux.log
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