Unscannable file handling options available with Symantec Mail Security for Microsoft Exchange 7.5 and later.

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

With the release of version 7.5 of Symantec Mail Security for Microsoft Exchange (SMSMSE) has several new, more granular configuration options available for how to treat files that are considered "Unscannable" by the SMSMSE virus scanning engine. This article describes the options available for handling these types of files. 

The options include available for unscannable file handling include:

• Allow malformed files by true file type. This feature has been available since the SMSMSE 6.5.5 release. Details are documented here: How to allow malformed containers with Symantec Mail Security for Microsoft Exchange (SMSMSE) 6.5.5 or later
• Allow malformed files by file name. This feature has been available since the SMSMSE 7.5.0 release. Details are documented here: How to allow Malformed files by file name in Mail Security for Exchange 7.5.0 and later
• Allow malformed files sent by trusted senders. This feature has been available since the SMSMSE 7.5.0 release. Details are documented here: How to allow Malformed files by sender email address or domain in Mail Security for Microsoft Exchange 7.5.0 and later