You notices some errors in one of your Symantec Messaging Gatway for Service Provider ("SMG-SP") logs and want to know its the details. You want to know how to search for the information based on the logged error numbers.
Compose a query URL and search the Symantec site for the information.
Variables (in blue):
|variable name||values||Sample value||Note|
|prodcut||BrightmailGateway||BrightmailGateway||Do not change this value.|
|10.5.xx-xx||10.5.2-1||Product version and build number|
|english||Change the target language after searched English KB is shown.|
|module||brightmail_client, brightmail_engine, conduit, jlu_controller||brightmail_client||One of the module names which generates the log file you find the error in.|
|error||(some number)||46048||The error id number you find in the log.|
|build||symantec_ent||symantec_ent||Do not change this value.|
Sample query (with the aforementioned sample values):
This query will redirect you to the corresponding KB article if it does exist, to HOWTO75084 in this example. If the corresponding document does not yet exist, then you are going to redirected to TECH102060, where you are encouraged to file a request for further support.
SMG-equivalent CED for SMG-SP