HOWTO: How to search for the existing KBs about specific Error number found in the Symantec Messaging Gateway for Service Provider (SMG-SP) logs

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Article ID: 181753

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Updated On:

Products

Messaging Gateway for Service Providers

Issue/Introduction

Resolution

You notices some errors in one of your Symantec Messaging Gatway for Service Provider ("SMG-SP") logs and want to know its the details. You want to know how to search for the information based on the logged error numbers.

Solution:

Compose a query URL and search the Symantec site for the information.

Syntax:

http://entced.symantec.com/entt?product=BrightmailGateway&version=<version number and build number >&language=english&module=<module name>&error=<error number>&build=symantec_ent

Variables (in blue):

Variables and Values
variable name	values	Sample value	Note
prodcut	BrightmailGateway	BrightmailGateway	Do not change this value.
version	10.5.xx-xx	10.5.2-1	Product version and build number
language	english	english	Change the target language after searched English KB is shown.
module	brightmail_client, brightmail_engine, conduit, jlu_controller	brightmail_client	One of the module names which generates the log file you find the error in.
error	(some number)	46048	The error id number you find in the log.
build	symantec_ent	symantec_ent	Do not change this value.

Sample query (with the aforementioned sample values):

http://entced.symantec.com/entt?product=BrightmailGateway&version=10.5.1-2&language=english&module=brightmail_client&error=46048&build=symantec_ent

This query will redirect you to the corresponding KB article if it does exist, to HOWTO75084 in this example. If the corresponding document does not yet exist, then you are going to redirected to TECH102060, where you are encouraged to file a request for further support.

Note:

Version number does not have to be the exact one. For example, version=9.5 will produce the same result for 10.5.2-1 if the information is still valid.

Additional Information

REFERENCE ID : : 3462568/n DESCRIPTION :

SMG-equivalent CED for SMG-SP