Remove Licenses from the Symantec Management Platform

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

How can I remove licenses from Symantec Management Platform (SMP)?

Environment

ITMS 8.x

Resolution

To manually remove licenses, you can perform the following steps:

1. Remove files from "C:\ProgramData\Symantec Shared\Licenses".  Keep them handy in case you need to 'reinstall' them.
2. Start Task Scheduler and run "NS.Internal Licensing Refresh Item.{e8136a00-759c-4471-addc-b1d9e58cb5bd}"
3. Use SIM to install needed licenses.
   
   Note: If you remove all licenses, it will remove all licensing from the Notification Server similar to the way the license removal tool did. If you do not need to remove everything, you can find a specific license that will need to be removed by opening each license file and viewing the details. 

After deleting the license files, go to the Symantec Installation Manager’s Licensing page (Symantec Installation Manager > Add/Update Licenses) and check if the licenses are still installed. 

Note: You can reapply the licenses using the Symantec Installation Manager (SIM) functionality as documented in the following KB:

180500 Installing licenses in Installation Manager