Resolution:
Problem
Machines are not installing Patch Management software updates. Logs show the following messages:
Process: AeXNSAgent.exe (1468)
Thread ID: 680
Module: PatchMgmtAgents.dll
Source: SoftwareUpdateAgent
Description: stateChangeEvent() It is time to apply updates
Process: AeXNSAgent.exe (1468)
Thread ID: 680
Module: PatchMgmtAgents.dll
Source: SoftwareUpdateAgent
Description: Ignoring update schedule - updates cannot be applied whilst in this state
NOTE: This text line is not Red (error text) or Blue (warning text), for it is an 'Information' line of text, and therefor will not show as a different color and will not stand out.
Environment
Patch Management Solution for Windows 6.x and 7.x.
Cause
There are multiple reasons that this message can occur.
- The Software Update Agent is not ready. Inventory is running.
- It is already in the middle of a Software Update Cycle.
- Previous updates required a reboot and that has not yet happened or a reboot is in progress.
- Packages are not yet downloaded.
The remote tool in KB 45023 can be helpful when troubleshooting this.
Resolution
As there can be multiple causes there are also potentially multiple resolutions.
- The main cause of this is that the computer is pending a reboot. Reboot the computer.
Note: Restarting the Altiris Services is not enough, the machine must be rebooted.
Wait for the running Software Update Cycle to finish.
Verify that packages are downloading and address that if the packages have not yet downloaded.