This article contains a list of links to KB's that Support has found useful to DS 7.5 customers. This article will also be used to highlight new developments or critical finds that Support would like to highlight for customers including new fixes or work-arounds for issues.
| HOWTO95200 | A document explaining the basics of and troubleshooting for Driver related issues in imaging, WinPE, DeployAnywhere, etc. |
| TECH212840 | Error 183 returned during imaging - Generic 183 error troubleshooting |
| Bootwiz fails to inject new drivers into WinPE based Preboot Environments on x86 Site Servers | |
| TECH215457 | DeployAnywhere fails to inject drivers present in the DriversDB |
| Hard Disks are detected as Critical Devices causing DA and Scripted OS installs to fail |
| DOC5131 | IT Management Suite (ITMS) 7.5 Documentation (Release Notes, User guides) |
| HOWTO2169 | A document that discusses capturing images with our agent installed. This is most applicable to those who may wish to run Sysprep manually for any reason. |
| HOWTO93891 | All about the NEW PXE process and troubleshooting it. This does NOT include normal PXE error codes |
| HOWTO92285 | Some potentially confusing issue in the new console, specifically targeting upgrade users, but also for new users. |
| HOWTO95220 | Deciphering the DSTasks.LOG in Automation and how it interacts with the other logs (for troubleshooting) |
| HOWTO83750 | Creating a stand-alone Bootable CD/Thumbdrive for booting to Automation that includes an Image |
| HOWTO95200 | A document explaining the basics of and troubleshooting for Driver related issues in imaging, WinPE, DeployAnywhere, etc. |
| HOWTO95223 | The new Driver Injection process (including DeployAnywhere) and how to troubleshoot it. |
| TECH213789 | When PXE booting, may be sent to production "some times" when you're supposed to go to automation. |
| TECH211339 | Known Issue: Http imaging fails: 'Return code from Create Directory utility for folder - 1Error String -' |
| TECH213571 | Known Issue: Long delay (about 5 minutes) before any jobs will run, when in automation (WinPE) |
| TECH212109 | DS Site Services (for Task and/or Package) do not install as expected on existing task or package servers (generally applies to Windows 2003 servers). |
| HOWTO93837 | A couple of scripts to force BootWiz to build a preboot configuration on a site server. Single system / single build. Might help with TECH211409 |
| TECH211634 | Known Issue: NBS Services are missing on an NBS Site Server (the rest of the files are probably there, and it shows functional in the console) |
| TECH212838 | Known Issue: Images imported using the Resource Import Tool do not get replicated to site servers |
| TECH212840 | Generic Error 183 Troubleshooting. This is a generic error that displays in the console but needs further research to find the actual problem. |
| TECH213004 | Issues deploying to SSD drives |
| TECH213190 | DSPS (Deployment Solution Package Server) components fail to install or work properly. Common with Windows 7 site servers but also on other OS's |
| TECH215008 | KNOWN ISSUE: Images may be captured to, or deployed from, remote package servers instead of the local SMP server |
| Article | Description | Workaround? |
| DA fails to copy newer drivers to target system even though they're present | Yes - Manual | |
| DA detects Hard Drives as a Critical Device, and thus reports it is missing a critical driiver. | Researching | |
| BootWiz fails to inject new drivers into WinPE Preboot on x86 Site Servers. | Yes - Researching |
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| PXE fails to communicate with SMP if SSL is required on the SMP | |
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| TECH213192 | Slow Performance when capturing and deploying images. |
HF2 Fixes |
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| Known Issue: X86 Automation folders fail to install on Windows 7 x64 systems | |
| TECH212761 | Known Issue: Site Server Agent (SMA) crashes when the DS "ClientPrebootPolicyChecker" runs, leaving the SMA in a stopped state |
| TECH211409 | Known Issue: BootWiz does not execute after selecting to build or rebuild (e.g. post upgrade) a preboot environment |
| TECH212836 | Known Issue: After HF1 upgrade, a new DS 7.5 HF1 product is listed with temporary licenses. |
HF1 fixes |
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| TECH211669 | Upgrade / Installation of the 7.5 SMA may stop the Aclient (DS 6.9) agent service (not disable, just stop). |
| TECH212018 | Errors occur when assigning jobs against Predefined Computers. |
| TECH212019 | Reboot-To tasks fail for various reasons (including the one included in Prepare for Image Capture) |