Taking a Trace of the xcomd service for CA XCOM Data Transport for Windows 11.6

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Article ID: 18156

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Updated On:

Products

CA XCOM Data Transport CA XCOM Data Transport - Windows

Issue/Introduction

Exact steps on how to take a trace of the xcomd service for CA XCOM for Windows.  Take an XCOMD trace only if requested by BROADCOM technical support.  Setting this trace option may generate large amounts of trace data.

Environment

Release: CA XCOM Data Transport for Windows
Component: XCPCNT

Resolution

  1. Turn on the xcomd trace: 

    • Start the GUI: Start->All Programs->CA XCOM Data Transport->GUI
    • Select the Global Parameters Tab
    • Select the down arrow on the Trace Bar
    • For the Component drop down: select XCOM Service
    • For the Component Trace File: enter C:\Program Files (x86)\CA\XCOM\trace\trace.trc
    • Select the radio button for Trace Details
    • Let the Trace Path default to C:\Program Files (x86)\CA\XCOM\trace
    • Click top right Update
    • Click OK on XCOMN3556I
    • Close the GUI
    • Open a Command Prompt window and change into the %XCOM_HOME% directory, run "card3 on"
    • Recycle the xcomdsrv service - net stop xcomdsrv, net start xcomdsrv
  2. Reproduce the problem.
  3. Turn off the xcomd trace:

    • Start the GUI: Start->All Programs->CA XCOM Data Transport->GUI Tab
    • Select the Global Parameters Tab
    • Select the down arrow on the Trace Bar
    • For the Component drop down: select XCOM Service
    • Component Trace File: C:\Program Files (x86)\CA\XCOM\trace\trace.trc   or   C:\Program Files\CA\XCOM\trace\trace.trc
    • Select the radio button for Trace Off
    • Let the Trace Path default
    • Click top right Update
    • Click OK on XCOMN3556I
    • Close the GUI
    • Open a Command Prompt window and change into the %XCOM_HOME% directory, run "card3 off"
    • Recycle the xcomdsrv service - net stop xcomdsrv, net start xcomdsrv
  4. Copy trace.trc from the address below and send in the trace file to BROADCOM support.

    C:\Program Files (x86)\CA\XCOM\trace\trace.trc   or C:\Program Files\CA\XCOM\trace\trace.trc