How to configure automation rule in ServiceDesk 7.5 to send notification email on SubTask creation to it's assignee.
1. Create custom ruleset for the data event "TaskCreated" under Incident Management rulesets.
2. Set up email template for TaskCreated.
The following link and the ServiceDesk 7.5 implimentation guide have more detailed infomation on how to set up email templates.
3. Create rule under ruleset created on step 1 as following:
Condition: [Task Name][Contains Text(Subtask)]
Action: [Send Email][To Task Assignees] Using [1 Parameter]
Step by step instructions for creating the ruleset and rule below.
Please note that ServiceDesk 7.5 MP1 is a prerequisite!