How do I manage Microsoft Windows 8 and Windows Server 2012 computers using Patch Management 7.1 SP2 MP1?

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Article ID: 181488

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

 

Resolution

Question: Managing Microsoft Windows 8 and Windows Server 2012 computers using Patch Management 7.1 SP2 MP1.

Answer: Review the following details regarding the limited support for these Operating Systems:

  1. Understand that the Microsoft Windows 8 and Windows Server 2012 Operating Systems have limited support in ITMS 7.1 SP2 MP1 as outlined on the Support Matrix KM: HOWTO9965.
    1. This is detailed further on KM: DOC6193 and note the following affects in this version of Patch Management Solution:
      1. Unable to run Tasks on Windows 8 32 bit;
        1. This issue renders Patch Management unsupported on this OS type, for the Windows System Assessment Scan must run on the client in order to return Patch Inventories
           
      2. Default Filters may not target these Operating Systems;
        1. Basic Inventory may not return the inventory that inputs these OS Types into the designated 'Windows Server' or 'Windows Workstation' filters
        2. Workaround; manually add these OS Clients to the desired filters
          1. Clone the default filters if needed to add them
             
      3. Compliance Events may not be properly reflected;
        1. This may affect the Patch Management Compliance by Bulletin, Computer and Update Reports.
        2. If this is present; the update is confirmed installed by working through KM: TECH167291, then run the updated Views and review Compliance Reports
          1. May need to implement the custom Inventory, Dataclass and Report attached to the KM: Custom_RebootRequired_Inventory_Dataclass_Report.zip
             
  2. These operating systems are not supported in older versions of ITMS / Patch Management Solution.