'The Altiris eXpress Server service terminated unexpectedly'

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Article ID: 181452

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Updated On:

Products

Deployment Solution

Issue/Introduction

 

Resolution

Problem
Clients looping at "Record update request from client"
This happened twice on our Simsbury Server yesterday.  Our daily log report shows the service failure at the times the technicians began to report a problem.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date:  12/6/2007
Time:  11:35:52 AM
User:  N/A
Computer: <DS Server>

Description:
The Altiris eXpress Server service terminated unexpectedly.  It has done this 1 time(s).

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date:  12/6/2007
Time:  4:31:28 PM
User:  N/A
Computer: <DS Server>
Description:
The Altiris eXpress Server service terminated unexpectedly.  It has done this 1 time(s).

Environment
DS 6.8 SP2

Cause

UNKNOWN:

Boot.ini  contains /3GB /PAE /USERVA = 3008

AWE is already enabled and its configured for 3.6 GB. The /3GB switch is going to limit the OS to 1 GB. The USERVA will provide a little bit back to the kernel. That leaves about 1.4 GB for applications.

Resolution
Adjusted AWE memory on NS giving memory back to the applications.

In query analyzer ran:

sp_configure 'max server memory', 3000
Reconfigure
Go

Problem hasn't reoccurred since memory adjustment.