GRLoader in CA SDM Release 12.7 is compatible with earlier releases of CA CMDB/Service Desk, but earlier releases of GRLoader are incompatible with CA CMDB/SDM Release 12.7.
For example, a site has an existing CA CMDB r11.2 installation and later installs CA CMDB/SDM 12.7, so the site has two installations. GRLoader 12.7 works with both installed systems, but GRLoader r11.2 only works with the r11.2 installation.
Below is an example of how to load the CIs using the sample file, grloader_sample_spreadsheet.xlsx. which is available in CA SDM 12.7, to an earlier version of CA CMDB/Service Desk, in this case, 12.6.
Please perform the following steps:
From the Service Desk 12.7 server, copy the following files:
On the Service Desk 12.6 server, stop the Service Desk Manager services and rename the following files:
Below is the expected output:
<Please see attached file for image>
Note: The above method is provided for your consideration and is not officially supported.