Description:
GRLoader in CA SDM Release 12.7 is compatible with earlier releases of CA CMDB/Service Desk, but earlier releases of GRLoader are incompatible with CA CMDB/SDM Release 12.7.
For example, a site has an existing CA CMDB r11.2 installation and later installs CA CMDB/SDM 12.7, so the site has two installations. GRLoader 12.7 works with both installed systems, but GRLoader r11.2 only works with the r11.2 installation.
Solution:
Below is an example of how to load the CIs using the sample file, grloader_sample_spreadsheet.xlsx. which is available in CA SDM 12.7, to an earlier version of CA CMDB/Service Desk, in this case, 12.6.
Please perform the following steps:
From the Service Desk 12.7 server, copy the following files:
On the Service Desk 12.6 server, stop the Service Desk Manager services and rename the following files:
Below is the expected output:
<Please see attached file for image>
Note: The above method is provided for your consideration and is not officially supported.