VB Run time Error 53 after installing the MSP Interface

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Article ID: 18140

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • After installing the MSP Interface and CA PPM Schedule Connect for Clarity, I am getting a VB Run-Time Error '53' when opening a project to Microsoft Project (MSP).
  • Clicking on Debug for the error the following was highlighted in the code:

MsgBox Niku_Api.mspGetMSPLocalizedString("IDS_MSPINT_BADVERSION")

Steps to Reproduce

  1. Navigate to project in Clarity PPM
  2. Click the "Open in Scheduler" drop down on the Project Properties or Tasks tab
  3. Select Microsoft Project [Read-Write] or Microsoft Project [Read-Only]

Expected Result:  Project opens successfully in MSP

Actual Result: The following error appears in MSP: Run-time Error '53' and the project does not open. 

Cause

The Microsoft .Net Framwork installed on the workstation is not on the correct version.


 

Environment

Release: All Supported Releases
Component: Clarity PPM Microsoft Project

Resolution

  1. Go to the Control Panel's Programs List and check to ensure the Compatible version of Microsoft .NET Framework is installed.
    1. Check the Hardware and Software Compatibility Specifications for your Clarity PPM Release for the supported version 
    2. If it is not already installed, it can be downloaded from https://www.microsoft.com/en-us/download/
    3. If multiple versions are installed, uninstall all but one to resolve the error.
    4. Different versions, such as Microsoft .NET Framework 4 Client Profile or Microsoft .NET Framework 4 Extended, may not be compatible with the MSP Interface.
      • Uninstall them and install the correct version to resolve the error.

Additional Information

  • If the above solution doesn't help, see also:
    • 145988 - 'File not found: caMspXml.dll' Error in Microsoft Project
    • KB39733 - When opening projects from PPM to MSP, receive Run-time Error '53' or Run-Time Error '28'
    • 190889 - MSP Interface Error: Run-time error '53' File not found: caMspXml.dll 
  • Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

  • Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM