About Customer Specific Rules creation methods
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About Customer Specific Rules creation methods


Article ID: 181384


Updated On:


Messaging Gateway


Customer Specific Rules can be created through missed spam / false positive submissions. There are several different submission methods.

Some requirements for Customer Specific Rules creation:

  1. Customer Specific Rule is ONLY available on Symantec Messaging Gateway (SMG) 10.x. This means SMG is needed to be implemented in order to use Customer Specific Rules.
  2. Submission feature is needed to be enabled on SMG for all submission methods.
  3. Submissions must have a valid X-Brightmail-Tracker header. This means missed spams / false positives must have been scanned by Messaging Gateway before they can be submitted as valid samples


Methods of submissions:
  1. Submissions from SMG Control Center
    There are 3 methods to submit samples from Control Center.
    1. Submit messages from “Submit Messages” page.
      Messages submitted from "Submit Message" page must be valid RFC5322 messages. MSG files are not RFC compliant. EML files are recommended for submission instead.
    2. Submit messages from “Spam Quarantine”.
    3. Submit messages from “Quarantine Incident Folders”.
  2. Submissions via SMTP

Submission Progress and Details:

Submission status and details can be found under Messaging Gateway Status > Submission Detail page. It includes details from all different types of submissions. Valid and invalid submissions can be retrieved from this page with reasons provided. If a submission is coming from a blocked submitter, the submission will be treated as invalid submission for Customer Specific Rules.