Patch Management Solution - Compliance Reports will not show that updates are installed until reboot is performed.

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Article ID: 181372

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

 

Resolution

Problem
When updates are installed via Altiris Patch Management Solution, the machine needs to
reboot in order for the patching reports to show the updates as installed.

Example: If a machine is patch up to 100% compliance the report will still show as a lower percentage until a reboot is performed.

Cause
The Patch Management reporting process does not return back as installed when the update exits with a 3010 return code or if the update has the <forceReboot>True</forceReboot> flag set in the update's xml.

Solution
If you cannot reboot your patched machines but need to know which updates successfully installed with a reboot required status you can run the following SQL query on the Symantec_CMDB or import the attached report containing this query: 

select vComputer.Name [Computer], SWDA.Name [Update], SWDESC.Successful, SWDESC.RequiresReboot from vPMCore_SWDEventExecutionSuccessByComputer SWDESC
left join vComputer on SWDESC._ResourceGuid = vComputer.Guid
left join SWDAdvertisement SWDA on SWDESC.AdvertisementId = SWDA.AdvertisementId
order by vComputer.Name

Warning: this query and report are not supported by Symantec and may require modification.

Attachments

Installed Updates Requiring Reboot.xml get_app